Frequently Asked Questions

How long does shipping take?

Delivery times depend on your location.

• United States: approximately 7–15 business days

• Other regions: approximately 10–20 business days

Please note that processing times are separate. Orders are processed within 2–7 business days after payment confirmation.

Where can I find my tracking number?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can also log into your account to view tracking information.

How do I track my order?

To track your order, please visit our website:
https://DreamGardenStore.com/

Enter your tracking number to check the latest shipping status. If your tracking information has not been updated yet, please allow a few days for the carrier to process the shipment.

What is the status of my order?

After placing your order, you will receive an order confirmation email. Order processing usually takes 2–7 business days. Once your order has been shipped, you will receive another email with your tracking number.

If you have not received any email, please check your spam folder or contact us.

I did not receive my confirmation email.

Please contact us at: support@dreamgardenstore.com

To help us verify your order, please include your invoice number or the last 4 digits of your payment card.

Can I make changes to my order or cancel it?

We process orders quickly. If you need to change or cancel your order, please contact us immediately.

• Order cancellation is only possible before the order has been shipped. Once shipped, cancellations are not accepted, and you may follow our Return Policy after receiving the product.

• Changes to shipping address may be possible if the order has not yet been processed. Please contact us as soon as possible.

What should I do if I entered the wrong shipping address?

Please contact us immediately with your correct address. If your order has not yet been shipped, we may be able to update your shipping address. If the order has already been packed or shipped, we cannot make any changes.

I forgot to apply my discount code. Can I still use it?

Please contact us as soon as possible with your order number and the discount code. We will do our best to help you. Discounts cannot be applied after an order is completed.

How do I apply a discount code?

During checkout, enter the discount code in the "Coupon code" field and click "Apply". Make sure the code is entered correctly without extra spaces. If the discount does not apply, please contact support@dreamgardenstore.com.

How can I get discounts?

You can receive discounts in several ways:

• Subscribe to our email newsletter to receive exclusive discounts and updates

• Follow us on social media for the latest promotions and special offers

I want to return an item or request a refund.

Please first review our Return Policy. If you would like to proceed with a return or refund request, please contact us at support@dreamgardenstore.com with your order number and the reason for return.

The item I want is out of stock. What should I do?

We regularly restock popular items. Please sign up for our email newsletter or check back on our website later. You may also contact us to inquire about restock dates.

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that. Please contact us within 30 days of receiving your order. Include your order number, the product name or SKU, a photo of the item you received, and a description of the issue. We will resolve the problem as quickly as possible.

Need more help?

If your question is not answered here, please contact us:

Email: support@dreamgardenstore.com
Mailing Address: Dreamworld International INC, 2506 Avondale Dr, Colorado Springs, CO 80917, United States