Order Cancellation
We accept order cancellation requests before an order has been shipped.
If your cancellation request is received before the order is shipped, we will cancel the order and issue a full refund to your original payment method.
Once an order has been shipped, it can no longer be cancelled. In this case, you may request a return after receiving the product in accordance with the return policy below.
Returns
Customers may request a return within 30 days after receiving their order.
To be eligible for a return, the item must:
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Be unused and in its original condition
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Be in the original packaging
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Include proof of purchase or order confirmation
Please contact us before sending any product back. Our customer service team will provide the appropriate return instructions.
Please do not send your purchase back without first contacting us.
Return Shipping Costs
If the return is due to customer preference, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer is responsible for the return shipping costs.
If the return is due to an error on our part, including receiving a damaged, defective, or incorrect item, we will be responsible for the return shipping costs.
No restocking fee will be charged for approved returns.
Refunds
Once your returned item has been received and inspected, we will send you an email confirming receipt and notifying you whether your refund has been approved.
If your return is approved, the refund will be issued to your original payment method within 7 business days.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
Late or Missing Refunds
If you have not received your refund after it has been approved:
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Check your bank account again.
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Contact your credit card provider or payment provider.
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Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
Email: support@scenarilo.com
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of receiving your order.
Please include:
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Your order number
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The product name
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A brief description of the issue
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Clear photos of the item and the issue
We will review the information and provide instructions for the next steps. If the issue is confirmed to be our responsibility, we will cover the return shipping costs and arrange an appropriate resolution.
Non-Returnable Items
Custom-made, personalized, or special-order products are not eligible for return unless they arrive damaged or defective.
For hygiene and safety reasons, certain products may also be non-returnable. Any applicable restrictions will be stated on the relevant product page.
Return Address
Please contact our customer service team before returning any item to confirm the return instructions.
Dreamworld International INC
2506 Avondale Dr
Colorado Springs, CO 80917
United States
Email: support@scenarilo.com
Thank you for choosing Scenarilo.